Notice
Dear Valued Clinicians and Partners,
At Garnet Dentech, our primary commitment extends beyond providing advanced orthodontic products; it is centered on ensuring you receive the highest level of service and support. To enhance the efficiency and transparency of your experience, we are pleased to announce key improvements to our Customer Center operations.
1. Streamlined Technical Support Process: We have reorganized our technical inquiry channels to ensure that highly specific questions regarding device application, material safety, and clinical guidelines are routed immediately to our specialized R&D team. This process is designed to cut down response times and deliver authoritative, expert advice promptly.
2. Commitment to Response Timelines: We understand that quick resolution is crucial to your practice. Moving forward, we commit to acknowledging all product-related inquiries within 4 business hours and providing a substantive resolution or detailed action plan within 24 business hours.
3. Upgraded Reference Library: Our Reference section is continually updated with new clinical case studies and detailed product manuals. We encourage you to utilize these authoritative resources for superior treatment planning and execution.
Thank you for your continued trust in Garnet Dentech. We are dedicated to supporting your success every step of the way.
Sincerely, The Garnet Dentech Customer Service Team
